How do I know what my user group category is?
Please refer to the Rental Categories page of this website. If you are still unsure, contact firstname.lastname@example.org for assistance.
How can my group prove our not-for-profit status?
To claim not-for profit status groups must submit:
- A registered charitable organization number as provided by Canada Revenue Agency.
How are user groups prioritized?
Where user groups desire the same time frame and the same location, the following factors will be taken into consideration:
- HDSB rental processing timeline
- User Group category
- Order of receipt
What does it cost to use school facilities?
Please refer to
Rental Rates available on our website.
What if I need to make changes to my rental permit?
Changes can be made to the permit in eBase, or state your request under the discussion option in your permit.
What if I have questions about my rental permit?
Enter your question under the 'discussion' option in your permit and the rental office will respond.
Once I submit a request is it approved?
No, there may be other requests ahead of yours awaiting approval.
How long will it take before my request is approved?
Depending on when you input your request it could take 2-3 weeks.
How will I know if my permit is approved?
You will receive an email notification once your permit has been approved. There may be some dates missing from your original request, be sure to check the dates in the listing. Also, your permit status in the software will change from 'pending' to 'approved'.