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How to Check Messages and Report Absences Online

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  • Safe Schools
    • Absence Reporting - SchoolMessenger
      • Frequently Asked Questions on Receiving Messages
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      • How to Check Messages and Report Absences Online
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​ ​​​​​​​Please note: Translated how-to videos are available for select languages
​
Register for SchoolMessenger
You can register for SchoolMessenger through the HDSB Mobile App or the SchoolMessenger website.  

HDSB Mobile App

  1. Download the HDSB Mobile App from the App Store or Google Play and complete the set-up process.

  2. Click on the “Messages and Absences” icon. You will be prompted to download the SchoolMessenger app from the App Store or Google Play. The SchoolMessenger app ensures only parent/guardians have access to their child’s information. 

  3. Download the SchoolMessenger app and sign up for an account.​​

How-to Video - Setting up SchoolMessenger on the HDSB Mobile App​​​
​​Translated How To Videos
  • Pa​shto پښتو - How-to Set Up Your Account Using the Mobile App​​
  • Arabic عربي - How-to Set Up Your Account Using the Mobile App​
  • Ukrainian українська - How-to Set Up Your Account Using the Mobile App
  • Hindi / Urdu हिन्दी / اردو - How-to Set Up Your Account Using the Mobile App
  • Mandarin 中文 - How-to Set Up Your Account Using the Mobile App​
  • ​Russian Русский​ - How-to Set Up Your Account Using the Mobile App​​
  • ​Spanish​​ Español - How-to Set Up Your Account Using the Mobile App​​
​
 ​
 Website ​
  1. Visit go.schoolmessenger.ca​
  2. Sign up for an account.
How-to Video - Setting Up School Messenger on the Web
   
​​​Translated How-To Videos
  • Pa​shto پښتو - Ho​w to Set Up Your Account on the Web​​​
  • Arabic عربي - How to Set Up Your Account on the Web​
  • Ukrainian українська - How to Set Up Your Account on the Web​
  • Hindi / Urdu हिन्दी / اردو - How to Set Up Your Account on the Web​
  • Mandarin 中文 - How to Set Up Your Account on the Web​​
  • Russian Русский​ - How to Set Up Your Account on the Web​​​
  • ​Spanish​​ Español - How to Set Up Your Account on the Web​​​
​

Any changes to personal information must be provided to your child’s school office. 

In addition to reporting absences or late arrivals, you will be able to view the contact information on file for your child at the school as well as messages sent by the school or the HDSB through SchoolMessenger. 
 
When a student is marked absent in the morning from school and there is no absence or late arrival reported through SchoolMessenger, the school will launch notifications using the SchoolMessenger system resulting in an email, app notification, text message or phone call (depending on your SchoolMessenger communication preferences) to inform parents/guardians of the absence. In the morning, parents/guardians will be asked to provide a reason for the absence.

​​How to Check Messages and Report Absences Online​ Through the SchoolMessenger Website​
  1. Log in to your SchoolMessenger account at go.schoolmessenger.ca 
  2. Select “Messages” from the menu to see all messages sent by your child’s school and the Halton District School Board
  3. Select “Attendance” from the menu to report absences
  4. Click the plus icon to “Report an Absence” for your child
  5. Select your child’s name from the dropdown menu
  6. Select which type of absence is applicable from the dropdown menu
  7. Choose a reason for the absence from the dropdown menu
  8. Select the date from the calendar. If your child will be arriving late to school or leaving early, please include the time of day.
  9. Click the “Send” button to complete the report absence process
How To Video - How to Check Messages and Report Absences on the Web​​
   ​

​​​​​​Translated How To Videos
  • Pa​shto پښتو - How to Check Messages and Report Absences on the Web​​​​​
  • Arabic عربي - How to Check Messages and Report Absences on the Web
  • Ukrainian українська - How to Check Messages and Report Absences on the Web
  • Hindi / Urdu हिन्दी / اردو - How to Check Messages and Report Absences on the Web
  • Mandarin 中文 - How to Check Messages and Report Absences on the Web
  • Russian Русский​ - How to Check Messages and Report Absences on the Web​
  • ​Spanish​​ Español​ - How to Check Messages and Report Absences on the Web​
​

How to Report an Absence/Late Arrival Through the HDSB Mobile App

Open the HDSB Mobile App.

Click on the “Messages and Absences” icon. You will be prompted to download the SchoolMessenger app from the App Store or Google Play. The SchoolMessenger app ensures only parent/guardians have access to their child’s information. 
  1. Log in with your SchoolMessenger credentials.
  2. Select “Messages” from the menu to see all messages sent by your child’s school and the Halton District School Board
  3. Select “Attendance” from the menu to report absences
  4. Click the plus icon to “Report an Absence” for your child
  5. Select your child’s name 
  6. Select which type of absence is applicable
  7. Choose a reason for the absence 
  8.  Select the date from the calendar. If your child will be arriving late to school or leaving early, please include the time of day.
  9.  Click the “Send” button to complete the report absence process. 
How To Video - How to Use the School Messenger Mobile App
   ​

​​​​​​​Translated How To Videos
  • Pa​shto پښتو - How to Use the School Messenger Mobile App​​​​​​
  • Arabic عربي - How to Use the School Messenger Mobile App
  • Ukrainian українська - How to Use the School Messenger Mobile App
  • Hindi / Urdu हिन्दी / اردو - How to Use the School Messenger Mobile App
  • Mandarin 中文 - How to Use the School Messenger Mobile App​
  • Russian Русский - How to Use the School Messenger Mobile App​​
  • ​Spanish​​ Español​ - How to Use the School Messenger Mobile App​​
​



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